Thompsons Solicitors

Clear Rock helps Thompsons Solicitors Scotland to transform case management and drive efficiency across the firm.

The Challenge

Thompsons Solicitors, one of Scotland’s leading personal injury law firms, was struggling with an outdated case management system that was slowing down their operations. Built on years of workarounds and manual processes, the system couldn’t keep up with the demands of the firm, especially during the pandemic’s shift to remote work. To maintain their high standards of client service, Thompsons needed a transformation that would streamline their processes and deliver real efficiency.

The Turning Point

Clear Rock was initially engaged to review and accelerate the project plan, ensuring all necessary internal activities were included. Our first task was to build a realistic and comprehensive baseline plan, bringing clarity and ownership to each aspect of the project. What started as a short-term engagement soon extended, as Clear Rock’s ability to generate confidence across the team and at senior levels led to us being asked to project manage the initial implementation.

The Approach

Our approach centred around clarity, ownership, and a focus on outcomes. Clear Rock worked closely with Thompsons to ensure every internal activity was accounted for, and we managed these closely to keep the project on track. With the goal of getting the first department live on the new system, we used an MVP (Minimum Viable Product) approach to secure an early win. Throughout the process, we facilitated tough conversations to avoid scope creep and stay focused on the core objective.

“Clear Rock helped close the gaps in our processes, bringing together a team that wasn’t used to delivering projects and transforming the way we worked. Their support dramatically reduced the risk of the project and gave us the confidence to move forward together as a cohesive unit.”
— Ben Sears, Transformation Director

The Results

“This new system sets a firm foundation for modernising our business. By automating key processes, we’ve improved efficiency and accuracy across the first department to adopt the new system. Clear Rock’s approach enabled us to embrace change and laid the groundwork for future innovation.”
— David Martyn, Partner

With Clear Rock’s guidance, Thompsons have improved case processing time 5x-6x across a number of processes. Manual tasks were automated, eliminating errors and delays, and for the first time, the firm gained full visibility of their entire workload. This transparency allowed for better resource management and improved decision-making across the firm.

The Experience of Working With Clear Rock

Thompsons didn’t just receive project management expertise — they gained a partner who worked alongside their team. Clear Rock’s hands-on approach ensured the project’s success, and the confidence built through this initial phase has led to a planned full rollout across the firm, with Clear Rock continuing to lead the transformation for high-priority departments.

Thompsons Solicitors Scotland is a leading personal injury law firm with five offices across Scotland. With over 200 staff, they specialise in personal injury claims and employment law, and are known for their work with trade unions and their campaigns for victims of injustice.